Patient Rights and Responsibilities
You may also review the Patient Bill of Rights on the New York State Department of Health’s website, which provides versions in several languages.
Contact UHS Patient Advocate
Your Rights as a Patient
As a patient in a hospital in New York state, you have the right, consistent with law to:
- Understand and use these rights. If for any reason you do not understand or you need help, the hospital MUST provide assistance, including an interpreter.
- Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, source of payment, or age.
- Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints
- Receive emergency care if you need it.
- Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
- Know the names, positions and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.
- A no smoking room.
- Receive complete information about your diagnosis, treatment and prognosis.
- Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
- Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet “Deciding About Health Care — A Guide for Patients and Families.” Refuse treatment and be told what effect this may have on your health. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
- Privacy while in the hospital and confidentiality of all information and records regarding your care.
- Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
- Identify a caregiver who will be included in your discharge planning and sharing of post-discharge care information or instruction.
- Review your medical record without charge. Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
- Receive an itemized bill and explanation of all charges.
- View a list of the hospital’s standard charges for items and services and the health plans the hospital participates with.
- You have a right to challenge an unexpected bill through the Independent Dispute Resolution process.
- Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response. If you are not satisfied with the hospital’s response, you can complain to the New York State Health Department. The hospital must provide you with the State Health Department telephone number.
- Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
- Make known your wishes in regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, available from the hospital.
Your Responsibilities as a Patient
In addition to your rights as a patient, you also have responsibility to:
- Provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health.
- Report unexpected changes in your condition to the responsible practitioner.
- Make it known whether you clearly understand a contemplated course of action and what is expected of you.
- Follow the treatment plan recommended by the practitioner primarily responsible for your care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible practitioner’s orders and as they enforce the applicable hospital rules and regulations.
- Keep appointments, and when you are unable to do so for any reason, notify the responsible practitioner or the hospital.
- Be accountable for your actions if you refuse treatment or do not follow the practitioner’s instructions.
- Assure that the financial obligations of your health care are fulfilled as promptly as possible.
- Follow hospital rules and regulations affecting patient care and conduct.
- Be considerate of the rights of other patients and hospital personnel, and assist in the control of noise, smoking and the number of visitors.
- Respect the property of other persons and of the hospital.