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During Your Stay

Valuables and Personal Property

The hospital can’t assume responsibility for valuables kept in your room or lost or broken dentures, eyeglasses, hearing aids, etc., unless the hospital is clearly responsible for the damage.

Meals

All UHS Hospitals provide freshly prepared, nutritious meals for patients. A large variety of items are available. Please remember that your selections must follow any dietary restrictions ordered by your physician. To learn more about the specific meal options available at your hospital, please consult the patient handbook in your room or ask your nurse. Note that guest meals are available.

Television and Telephone

Inpatient rooms at all four UHS Hospitals are equipped with televisions and telephones; details about each appear below. However, while you enjoy television programming or use your patient phone in any of our facilities, please respect the rights of others and keep the volume low.

UHS Wilson Medical Center and UHS Binghamton General Hospital

  • Instructions for activating the television and making local and long-distance calls are provided in the patient handbook in your hospital room.
  • If you choose to use the television or telephone, a small daily charge will apply. One charge covers use of both the television and telephone. For inpatient stays of more than 24 hours, a $8 daily fee will be charged, with a maximum cost not to exceed $56 in a 30-day period for adult patients and $21 for pediatric patients.
  • After discharge, the above charges will appear directly on your home telephone bill as “Hosp Tel Chg.” VISA, MasterCard and Discover are also accepted. Federal law prohibits UHS from including the television and telephone charges in your daily room rate.
  • This service is provided by Pathway Solutions, LLC 3840 East Robinson Rd, Suite 140, Amherst, NY 14228. Pathway’s telephone number is 888.891.6523.
  • Costs for long-distance calls can’t be charged to your room. You must transfer the charge to your home telephone, reverse the charge to the number being dialed, or provide a credit (or calling) card number.

UHS Chenango Memorial Hospital

  • Instructions for activating the television and making local and long-distance calls are provided in the patient handbook in your hospital room.
  • If you choose to use the television or telephone, a small daily charge will apply. One charge covers use of both the television and telephone. For inpatient stays of more than 24 hours, a $7 daily fee will be charged for days 1 through 14 of a patient’s stay. After 14 days, there will be no additional charge for this service.  
  • After discharge, the above charges will appear directly on your home telephone bill as “Hosp Tel Chg.” VISA, MasterCard and Discover are also accepted. Federal law prohibits United Health Services from including the television and telephone charges in your daily room rate.
  •  This service is provided by Pathway Solutions, LLC 3840 East Robinson Rd, Suite 140, Amherst, NY 14228. Pathway’s telephone number is 888-891-6523.
  •  Costs for long-distance calls can’t be charged to your room. You must transfer the charge to your home telephone, reverse the charge to the number being dialed, or provide a credit (or calling) card number.

UHS Delaware Valley Hospital

  • There is no charge for use of the telephone or television in inpatient rooms. However, costs for long-distance calls must be transferred to your home telephone, reversed to the number being dialed, or you must use a credit or calling card.

Cell Phones

  • While cell phones are permitted in all our hospitals, their use is limited as follows:
  • UHS Wilson Medical Center and UHS Binghamton General Hospital: You may use your cell phone in any part of the hospital, unless otherwise directed by a staff member.
  • UHS Chenango Memorial Hospital: Cell phones may be used only in the hospital lobby or cafeteria.
  • UHS Delaware Valley Hospital: Cell phone use is discouraged in patient rooms, but may be used in other areas of the hospital, unless otherwise directed by a staff member.
  • In any UHS facility, please keep the ringer volume of the phone turned low.
  • NO PHOTOGRAPHS OR VIDEO MAY BE TAKEN of any patient without his or her explicit permission.

Wireless Hotspots

Patients and visitors at UHS Wilson Medical Center and UHS Binghamton General Hospital can enjoy Wi-Fi/wireless high-speed Internet access in all patient rooms and the cafeterias at both hospitals.

Wireless access is free and no passwords are required, but users must provide their own wireless devices. Users are asked to be courteous to other patients and visitors by keeping the volume of their device muted or by using headphones.

WiFi service isn’t available at UHS Chenango Memorial Hospital or UHS Delaware Valley Hospital at this time.

Electrical Appliances

UHS Wilson Medical Center and UHS Binghamton General Hospital allow only battery-operated items such as razors and cassette players in inpatient rooms. Under no circumstances are any items containing open heating elements allowed.

UHS Chenango Memorial Hospital and UHS Delaware Valley Hospital allow inpatients to bring small electrical appliances with them to their inpatient room. However, patients at UHS Delaware Valley Hospital must have these items inspected by a staff member prior to their use; please speak with your nurse.

Mail and Flowers

If you grant permission at the time of your admission for the release of information regarding your room number and telephone number, then all mail and flowers sent to you will be delivered to your room. Some patient care units (Intensive Care, Coronary Care) don’t allow flowers or plants. Mail received after your discharge will be forwarded to your home address.

Newspapers and Reading Materials

Newspapers are provided at no charge each day to patients at all UHS hospitals except UHS Chenango Memorial Hospital (they are available to purchase in the hospital’s lobby). Volunteers can bring a variety of reading material to your room. Please consult the patient handbook in your room or ask your nurse.

Automatic Teller Machines (ATMs)

  • Partners Trust Bank has an ATM inside the cafeteria at UHS Binghamton General Hospital.
  • At UHS Wilson Medical Center there are two ATMs just inside the entrance to the cafeteria (Partners Trust Bank and M&T Bank), with a third in the Wilson lobby (Partners Trust Bank).
  • NBT Bank offers an ATM in the lobby at UHS Chenango Memorial Hospital.
  • No ATMs are provided at UHS Delaware Valley Hospital.

Smoke-Free Facilities


UHS promotes the benefits of a smoke-free environment and prohibits smoking on its premises at all locations. This ban includes patient rooms, entrance ways, coffee shops, lobbies, lounges, corridors, restrooms and parking lots. If you’re interested in quitting smoking while you’re a patient in the hospital, UHS offers a nicotine consultation service at no charge. Talk to your nurse or physician if you need a referral.

Interpreter Services

UHS will provide an interpreter for any patient or family who doesn’t speak English. A sign language interpreter is also available if needed. If you need any of these services, please ask your nurse.