Patient Billing : FAQ
United Health Services Hospitals makes every effort to assist you with your
billing questions. The following page provides a list of frequently asked
questions to help you understand your billing statement.
What are my payment options? You can pay by credit card online. We also accept Visa, MasterCard,
American Express, and Discover by phone. To submit your payment by mail, either
by check, credit card or money order, complete and return the payment portion of
your statement. Please include your account numbers on any payment information
you submit.
Will United Health Services Hospitals send my hospital bill to my insurance
company? United Health Services Hospitals will file claims on all accounts in which
there is complete insurance information (insurance name, address, policy number,
group number, etc.). Bills are generally submitted to the primary insurance
company within four days from your visit. If you have a secondary insurance
company, a claim will be submitted to the secondary insurance company after the
primary insurance company has paid. We do not bill for liability cases.
How long will it take my insurance company to pay their portion of the bill?
On average, an insurance company will process a claim within 45 days. United
Health Services Hospitals will follow up with the insurance company to expedite
the resolution of the claim. At times you may need to contact the insurance
company to assist in this process.
Why did my insurance pay only a part of my bill? Most insurance plans require that you pay a co-payment, coinsurance, and/or
a deductible for your healthcare expenses. Your bill may include charges that
you are responsible to pay, such as non-covered items or out-of pocket expenses.
Contact your insurance company for specific information pertaining to your
coverage.
Why do I need to call the insurance company if they do not pay the bill? If you have a PPO policy or an individual policy, you are ultimately
responsible for the total biIl or any portion of the bill your insurance plan
does not pay. United Health Services Hospitals will make every effort to collect
payment on the account from your insurance company, but we may need your
assistance to resolve any concerns.
How can I find out if my insurance has paid or how much they have paid? When your insurance company processes your claim you should receive an
explanation of benefits (EOB) in the mail. The EOB will contain payment
information and the amount due from the patient. Contact your insurance company
with questions about the status of a claim or how the claim was processed.
Why did I receive more than one bill for my hospital visit? In addition to the hospital bill, you may receive biIls for professional
services you received during your visit. These ancillary bills are from
providers such as ER physicians, radiologists, cardiologists, pathologists,
and/or anesthesiologists. It is a legal requirement for these providers to
submit separate bills for their services. The hospital is not responsible for
the billing or collection of these services. If you have questions about these
bills, please call the number listed on their billing statement.
What happens if my account is delinquent? When a balance is due, you will receive approximately 4 notices in the mail.
If the balance is a hardship it is your responsibility to let us know you are
having difficulty paying the balance. UHS Hospitals has many option to assist
you, ie: payment arrangements, discounts for payment in full, and a
Financial Assistance Program
which may help with all or part of your bill. Failure to notify us that you need
assistance may result In your account being referred to a collection agency and
reported on your credit report.
How do I obtain an itemized statement? Itemized statements will only be sent to patients upon request. To request
an itemized statement, call us at one of the numbers below.
What if there is an error on my bill? If you believe that your bill is incorrect, call United Health Services
Hospitals at (607)762-3035 and we will be happy to discuss it with you.
Customer Service:
Binghamton General Hospital
Wilson Memorial Regional Medical Center
Billing Information Numbers:
