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myUHS Inpatient/outpatient FAQ’s

If you have any questions, please review the Frequently Asked Questions. If you cannot find your answer, you may call us at 607-763-8198 or e-mail the portal help desk at myuhsportal@uhs.org. Please provide your name and the best method to get in touch with you, but please do not include any personal information. Our trained staff members are available to help you during normal business hours - Monday through Friday from 8:00am - 4:00pm.  All inquiries that come in after hours or on a weekend will be addressed on the next business day.

What is the patient portal?

What is the patient portal?

myUHS is a FREE online tool created to allow you online access to UHS’s online services including our patient portal which eliminates time-consuming phone calls and allows you, the patient, online access to your healthcare information and team. It is a great resource that you can access 24/7, free of charge, from your computer or mobile devices. The patient portal allows you to:
• Request appointments
• Request prescription renewals
• Send private messaging to your provider’s office
• Review lab and test results sent to you by your provider
• Review documents, such as a summary of your last visit

Is there a fee to use the patient portal?

Is there a fee to use the patient portal?

The patient portal is a free service offered to our patients.

Is the patient portal secure?

Is the patient portal secure?

You can be confident your name and email address will be treated with the same care and privacy given your medical records. Access to information is controlled through secure activation codes, usernames and passwords. Each person controls his/her password, and the account cannot be accessed without that password. Further, the patient portal uses the latest technology to automatically encrypt your session with the patient portal. Unlike conventional e-mail, all the patient portal messaging is done while you are securely logged on to our site.

What is your privacy policy?

What is your privacy policy?

The patient portal is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your medical records and will never be sold or leased to another organization or business.

What types of messages are appropriate to send to my provider’s office via the patient portal?

What types of messages are appropriate to send to my provider’s office via the patient portal?

The portal is intended for sending non-urgent messages to your doctor’s office. For example, you could ask a question regarding lab results or a medication you’re taking, for clarification on your doctor’s instructions or to request a referral. Please do not use the patient portal to send any messages requiring urgent attention - contact your provider’s practice. If you are experiencing urgent, potentially life-threatening emergency symptoms—chest pain, severe bleeding, severe shortness of breath, seizures—call 911.

When I send a message to my provider’s office, how soon can I expect a reply?

When I send a message to my provider’s office, how soon can I expect a reply?

You will generally receive an answer within three business days. Your doctor’s office will respond to your messages as efficiently as possible. You should expect a prompt, but not immediate response (within 24 to 72 hours). If you need an answer within a few hours, you can decide if it would be more appropriate to call.

How soon can I see my test results in the patient portal?

How soon can I see my test results in the patient portal?

All lab results must be reviewed by your care provider before they can be shown in your account. You will also need to request your health record in My Chart to get the most up-to-date records transferred from your chart.

Can I have access to a family member’s patient portal account?2

Can I have access to a family member’s patient portal account?

You cannot currently have access to a family member’s account. This is a feature we will be adding in the future.

Can my spouse and I share one patient portal account?

Can my spouse and I share one patient portal account?

No. Due to the sensitive nature of medical information, each adult must establish his/her own patient portal account.

Can I use the same email address for multiple patient portal accounts?

Can I use the same email address for multiple patient portal accounts?

Yes. The same email address can be used for multiple patient portal accounts.

What should I do if some of my medical information is incorrect in my patient portal?

What should I do if some of my medical information is incorrect in my patient portal?

Your patient portal information comes directly from your electronic medical record at your provider’s office. Ask your provider to correct any inaccurate information at your next office visit.

Where can I update my personal information in the patient portal?

Where can I update my personal information in the patient portal?

Log into the patient portal and from the top menu, go to the “Settings” section and select the appropriate option. Please note, this changes the information ONLY in the portal. It will NOT change it in your medical record. Please let your provider’s office know of any information changes.

If I need to change my email address, what should I do?

If I need to change my email address, what should I do?

Please notify your provider’s office that you have a new email address. You also need to update your Patient Portal account by going to the My Information page under the Settings tab.

What should I do if I forget my password?

What should I do if I forget my password?

You can click the "Forgot password" link on the sign-in page to reset your password online. For assistance with the patient portal, please call (607) 763-8198. This is a Help Desk line available Monday through Friday between 8 a.m. and 4:30 p.m. After hours, you may leave a message and can expect a response within one business day. Thank you for your patience.2

Once I'm enrolled, will I need to use my enrollment/security token again?

Once I'm enrolled, will I need to use my enrollment/security token again?

No. After you enroll and set up a password, you will no longer need the token to access your account.

What should I do if I lose my enrollment token?

What should I do if I lose my enrollment token?

For new token numbers, please contact your provider’s office. After providing a few pieces of identifying information, you can receive a new token.

How do I opt-out of the patient portal?2

How do I opt-out of the patient portal?

If you decide you no longer wish to have a patient portal account, please contact your provider’s office and they can deactivate your account.

Why was I automatically logged out of the patient portal?

Why was I automatically logged out of the patient portal?

To protect your privacy and the security of your information, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out. To protect your private health information, we recommend you log out of your patient portal session if you need to leave your computer for even a short period of time.

What if my account gets locked?

What if my account gets locked?

After four failed attempts, your Patient Portal account will lock. It will unlock automatically after 30 minutes.

The browser url is nextmd.com. What is NextMD?

What is NextMD?

NextMD is the patient information system we use to help us securely and efficiently connect you with your health care provider.

Why is information missing from My Chart in the Patient Portal?

Why is information missing from My Chart in the Patient Portal?

You must first request your health record in My Chart to get the most up-to-date records to be transferred to your account. This request must be submitted every time that you want your chart updated. Please note that there is often a delay before your recent records are available after you submit your request. A notification email will be sent to you when it is ready for viewing.

Why can't I view documents sent to me by my care team?

Why can't I view documents sent to me by my care team?

Documents are viewed in PDF by using a program called Adobe Acrobat. You may need to update or download the Adobe Acrobat program on your computer to view the documents. Please check the Adobe help page for more information.

How do I print or download documents that I can view in the Patient Portal?

How do I print or download documents that I can view in the Patient Portal?

Most documents have a link at the top where you can download, copy and print. Also you can right-click in the document and select print from the pop-up menu.

Why am I not receiving Patient Portal notifications in my email account?

Why am I not receiving Patient Portal notifications in my email account?

Be sure to check your spam folder for notifications and add the sender to your contact list or safe list for future emails.

myUHS

On UHS' patient portal you can do the following:

  • Request an appointment
  • Request a prescription refill
  • Ask a non-urgent question
  • View your lab results
  • View and download your personal health record

Click Here to Log In

*Please note that myUHS is not currently available to UHS Delaware Valley Hospital patients.