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Chenango Memorial Hospital Billing

Chenango Memorial Hospital is committed to providing the best care available at the best value for our patients.  Chenango Memorial recognizes that hospital expenditures are often unplanned.  In order to assist you, our Patient Financial Advocates (at 337-4295) have been trained to help patients in a prompt, courteous, and efficient manner.

We are proud of our charity care/financial aid policy.  Our Patient Financial Advocates work closely with patients who are uninsured or who may have challenges regarding payment of medical bills.  The advocates are able to assure our patients that their health comes first and we will work with them to fit a plan around their ability to pay.

CMH Patient Financial Advocates work with our patients to connect them to services which can help them receive regular health care.  They also help patients make arrangements to secure interest free loans or to make other arrangements so that they are able to receive essential health services.  For your convenience, we accept the following credit cards: MasterCard, Visa, and Discover.  For help or more information about these plans, please call the hospital’s business office at 337-4512.

In regards to insurance coverage, we require payment of deductible and private room differential at the time of admission.  After insurance verification, should any additional deposit be required, we will contact you at a convenient time during your stay.  In the event of no insurance coverage, our Patient Financial Advocate will meet with you to discuss any additional deposits and payment arrangements.

After discharge, you will receive statements with your estimated portion to pay based on the information we have obtained from your insurance carrier.  We gladly accept your estimated portion in full, or if necessary, help arrange monthly payments for your portion until your insurance pays.  Any portion of your stay not covered by insurance will be due within 30 days.

The hospital will file insurance claims for all inpatient and outpatient services, and for Medicare/Medicaid claims.  The patient or chosen guarantor is ultimately responsible for payment of bills.  These financial policies are designed to help the hospital meet its financial obligations and to help control the cost of health care for everyone.

Patient Financial Aid Brochure (PDF)

Patient Financial Advocate
179 North Broad Street
Norwich, NY 13815
(607) 337-4295

Chenango Memorial Hospital Billing Office
Norwich, NY 13815
(607) 337-4512

Insurance Pre-Authorization/Discharge

Many insurance policies now require your hospital stay to be pre-authorized (pre-certification).  This is the responsibility of the patient and the patient’s doctor.  We are able to assist you in this effort, but the responsibility remains with the patient.  If you are uncertain about the status of your pre-certification while you are in the hospital, you should call your insurance provider for verification.  If your insurance pays reduced benefits because this pre-authorization was not obtained or all days were not approved, you are expected to pay the balance.

Additional Services Billed Separately
You may have additional services that are not billed or collected by the hospital.  These services may include the radiologist, pathologist, anesthesiologist, and oncology services.

Radiology (x-ray) Billing Office
Ronald Sacks, MD, PC
1-888-432-7442

Pathology (Lab) Billing Office
(2 separate bills)
CMH Technical Component

Professional Component
United Medical Associates
346 Grand Ave.
Johnson City, NY 13790
(607) 770-0025

Oncology Billing Office
(607) 337-4017