Hospital Oversight

If you have a question, concern or complaint related to any aspect of care at UHS, please speak with your nurse or the nurse manager of the unit you’re on. If after doing this you’re still not satisfied, please contact your patient representative. Please refer to the following list to determine your patient representative:

• Wilson Medical Center Patient Relations Office: (607) 763-6777
• Binghamton General Hospital Patient Relations Office: (607) 762-2777
• Chenango Memorial Hospital Patient Advocate Office: (607) 337-4522
• Delaware Valley Hospital Quality Improvement Office: (607) 863-2130

If the concern cannot be resolved through contacting your patient representative, you may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about the health care organization by using any of the following contact information.

Phone:	1-800-994-6610
Email:	complaint@jointcommission.org
Mail:	Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, Illinois 60181

Compliance

It is the policy of UHS to be a model corporate citizen and adhere to all laws and regulations governing our operations.

The UHS Board of Directors has adopted a set of core values for our organization. In alignment with our organization’s mission and values, UHS is committed to compliance with all federal, state, and local laws and regulations, including those that prohibit fraud, waste, and abuse in governmental payor programs.  To facilitate such compliance, UHS has voluntarily adopted a Corporate Compliance program that is intended to meet the criteria set forth in the Department of Health and Human Services Office of Inspector General’s Compliance Program, Federal Sentencing, and Office of Medicaid Inspector General guidelines.

As part of our program, UHS has adopted compliance policies and procedures that describe the ethical and legal responsibilities of all employees and staff of UHS, its subsidiaries and divisions, and any contractors acting on the company’s behalf. All are expected to follow the UHS code of ethics and commitment to compliance.

UHS is a not-for-profit organization, operated for the public benefit. Each of the seven member organizations comprising UHS is owned by the community it serves, and each organization is governed by an all-volunteer board of directors composed of local citizens. Also, each has adopted its own compliance program, which is administered by the compliance committee and designated chairperson. These committees report bi-monthly to the UHS Corporate Compliance Council, which is chaired by the Corporate Compliance Officer.

The system’s member organizations are:

UHS Hospitals, which includes:
•    Wilson Medical Center (Johnson City, NY)
•    Binghamton General Hospital (Binghamton, NY)
UHS Chenango Memorial Hospital (Norwich, NY)
UHS Delaware Valley Hospital (Walton, NY)
UHS Senior Living at Ideal (Endicott, NY)
UHS Home Care (Vestal, NY)
UHS Medical Group (Johnson City, NY)
UHS Foundation (Binghamton, NY)

To obtain a copy of the compliance policies and procedures, please call the Corporate Compliance Department at 607-762-3912.